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The Effect of Choice and Announcement Duration on the Estimation of Telephone Hold Time.

Philip T. KortumRandolph G. BiasBenjamin A. KnottRobert G. Bushey
Published in: Int. J. Technol. Hum. Interact. (2008)
Keyphrases
  • neural network
  • estimation algorithm
  • data sets
  • email
  • parameter estimation
  • robust estimation
  • real world
  • multi agent
  • data structure
  • probabilistic model
  • estimation error
  • accurate estimation
  • negative impact