Capturing business benefits from process improvement: four fallacies and what to do about them.
Paul L. BannermanPublished in: BIPI@ICSE (2008)
Keyphrases
- process improvement
- business process
- business processes
- software process
- knowledge management
- root cause
- business process management
- e government
- cost estimation
- quality assurance
- software process improvement
- product development
- software development
- software engineering
- decision making
- data mining
- open source
- enterprise architecture
- user interface
- information technology
- web services
- artificial intelligence