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A Methodology for Evaluating User Perceptions of the Delivery of ICT Services: a comparative study of six UK local authorities.
Les Worrall
Dan Remenyi
Arthur Money
Published in:
Australas. J. Inf. Syst. (2000)
Keyphrases
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user perceptions
service delivery
information and communication technologies
service providers
web services
user experience
public services
information systems
case study
end users
user satisfaction
website design
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