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Intention Multiple-Representation Model for Logistics Intelligent Customer Service.
Jingxiang Hu
Junjie Peng
Wenqiang Zhang
Lizhe Qi
Miao Hu
Huanxiang Zhang
Published in:
KSEM (1) (2020)
Keyphrases
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customer service
probabilistic model
high level
computational model
mathematical model
information systems
decision making
bayesian networks
information technology
response time
user satisfaction