Generic Management Challenges of Adopting IT-Shared Services.
Frank UlbrichVeit SchulzWalter BrennerPublished in: AMCIS (2010)
Keyphrases
- service delivery
- configuration management
- telecommunications networks
- service platform
- web services
- information management
- service management
- business continuity
- service providers
- lessons learned
- management system
- software as a service
- document management
- mission critical
- relationship management
- business opportunities
- information systems
- seamless integration
- real world
- domain specific
- future internet
- knowledge management
- computing infrastructure
- data management
- decision support
- reference architecture
- virtual enterprise
- public services
- service quality
- decision making
- service discovery
- enabling technologies
- constantly evolving
- innovative approaches
- network management
- mobile services
- information services
- content management
- service oriented
- customer support
- ubiquitous computing
- context aware
- e government
- service provisioning
- project management
- practical experiences
- federal agencies
- identity management
- technical solutions
- business analytics
- user centric
- business activities
- dynamic reconfiguration
- virtual organization
- cloud computing