Machine Reading Comprehension for Answer Re-Ranking in Customer Support Chatbots.

Momchil Hardalov Ivan Koychev Preslav Nakov

Published in: Inf. (2019)

Keyphrases

reading comprehension
customer support
computer assisted
vocabulary acquisition
customer service
technical support
world wide
multiple choice
customer satisfaction
high tech
call center
handwriting recognition
e learning
learning styles
service level
correct answers