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Using a Process Assessment Model to Prepare for an ISO/IEC 20000-1 Certification: ISO/IEC 15504-8 or TIPA for ITIL?
Stéphane Cortina
Béatrix Barafort
Michel Picard
Alain Renault
Published in:
EuroSPI (2016)
Keyphrases
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iso iec
international standard
software process
maturity model
information security
capability maturity model
quality evaluation
reference model
process improvement
databases
information systems
software quality
case study
multiresolution
process model
smart card