Structural and Temporal Topic Models of Feedbacks on Service Quality - A Path to Theory Development?
Adegboyega OjoNina RizunPublished in: AMCIS (2020)
Keyphrases
- topic models
- service quality
- topic modeling
- latent dirichlet allocation
- service providers
- user satisfaction
- customer satisfaction
- text mining
- electronic commerce
- text documents
- latent topic models
- latent topics
- competitive advantage
- data analysis
- latent variables
- quality of service
- co occurrence
- probabilistic topic models
- database systems
- information systems
- generative model
- end users
- expert systems
- competitive environment