Critical Success Factors for Formulating Service Delivery Strategies.
Marijn JanssenGeorge KukPublished in: AMCIS (2009)
Keyphrases
- service delivery
- critical success factors
- e government
- end to end
- life cycle
- information systems development
- m learning
- government agencies
- mobile technologies
- web services
- public sector
- databases
- database systems
- information technology
- user interface
- decision making
- data mining applications
- information systems
- customer relationship management
- real world