Why Customers Don't Revisit in Tourism and Hospitality Industry?
Jing-Rong ChangMu-Yen ChenLong-Sheng ChenShu-Cih TsengPublished in: IEEE Access (2019)
Keyphrases
- financial services
- tourism industry
- economic development
- business opportunities
- software vendors
- point of sale
- world wide
- customer relationship management
- electronic commerce
- service providers
- market segments
- customer satisfaction
- customer service
- market share
- marketing strategies
- neural network
- customer support
- call center
- customer behavior
- academia and industry
- high tech
- case study
- customer base
- web services
- travel planning
- information systems
- real world
- customer preferences
- data sets