Keyphrases
- arrival rate
- call center
- heavy traffic
- poisson arrivals
- arrival process
- single server queue
- service times
- single server
- queue length
- queueing model
- asymptotically optimal
- customer classes
- service rates
- steady state
- holding cost
- queue size
- service systems
- queueing systems
- fluid model
- queueing networks
- poisson process
- state dependent
- customer satisfaction
- customer service
- markov modulated
- service quality
- optimal capacity
- customer preferences
- arrival processes
- customer data
- customer relationship management
- long run
- markov chain
- service requirements
- traffic intensity
- finite capacity
- customer demand
- flow control
- special case
- data mining