Perceived significance of information security governance to predict the information security service quality in software service industry: An empirical analysis.
Sanjay BahlO. P. WaliPublished in: Inf. Manag. Comput. Secur. (2014)
Keyphrases
- information security
- service quality
- information systems
- user satisfaction
- customer satisfaction
- service providers
- countermeasures
- security issues
- iso iec
- e government
- competitive advantage
- information technology
- technical issues
- information quality
- information assurance
- competitive environment
- smart card
- intrusion detection
- network security
- quality of service
- information security management
- electronic commerce
- computer systems
- internet shopping
- incident management
- job satisfaction
- technology acceptance
- smart grid
- security risks
- call center
- cyber defense
- senior management
- knowledge management
- user interface
- web services