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User satisfaction and service quality of the IS department : Closing the gaps.
Richard T. Watson
Leyland F. Pitt
Chris J. Cunningham
Deon Nel
Published in:
ECIS (1993)
Keyphrases
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user satisfaction
service quality
information systems
customer satisfaction
online shopping
information quality
perceived usefulness
databases
competitive advantage
structural equation modeling
data mining
call center
incident management