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Leveraging social media to gain insights into service delivery: a study on Airbnb.
Moritz von Hoffen
Marvin Hagge
Jan Hendrik Betzing
Friedrich Chasin
Published in:
Inf. Syst. E Bus. Manag. (2018)
Keyphrases
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service delivery
social media
life cycle
end to end
information technology
e government
service provision
data mining
learning algorithm
artificial intelligence
case study