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Appointment scheduling and routing optimization of attended home delivery system with random customer behavior.
Shuihua Han
Ling Zhao
Kui Chen
Zongwei Luo
Deepa Mishra
Published in:
Eur. J. Oper. Res. (2017)
Keyphrases
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customer behavior
customer service
transactional data
behavior patterns
customer data
historical data
customer base
response time
data sets
knowledge base
domain knowledge
routing problem
web logs
customer segmentation
routing decisions