A strategic approach of internal service quality for improving employees' job satisfaction in e-business.
Jung-Yu LaiChun-Yi ChouPublished in: CPR (2008)
Keyphrases
- job satisfaction
- service quality
- competitive environment
- customer satisfaction
- organizational commitment
- service providers
- electronic commerce
- user satisfaction
- gender differences
- quality of service
- competitive advantage
- information systems
- case study
- software industry
- organizational culture
- decision making
- information quality
- knowledge management
- databases
- multiple regression analysis
- information technology
- e government