Measurement in business processes: a systematic review.
Laura Sánchez-GonzálezFélix GarcíaFrancisco RuizMario Piattini VelthuisPublished in: Bus. Process. Manag. J. (2010)
Keyphrases
- business processes
- systematic review
- business process
- empirical studies
- web services
- competitive advantage
- business process models
- process model
- business rules
- business applications
- workflow management systems
- inter organizational
- workflow management
- workflow processes
- business process management
- business transactions
- service oriented architecture
- process management
- business partners
- workflow model
- ws bpel
- enterprise application integration
- information systems
- cross organizational
- enterprise resource planning
- information technology
- decision making