Customizing IT Service Agreements as a Self Service by means of Productized Service Propositions.

Henrik Brocke Falk Uebernickel Walter Brenner

Published in: HICSS (2011)

Keyphrases

web services
service providers
service oriented
processor sharing
service oriented architecture
decision making
service discovery
real time
data sets
neural network
end users
computing environments
information services
web service composition
customer satisfaction
network resources