DiaBiz - an Annotated Corpus of Polish Call Center Dialogs.
Piotr PezikGosia KrawentekSylwia KarasinskaPawel WilkPaulina RybinskaAnna CichoszAngelika Peljak-LapinskaMikolaj DeckertMichal AdamczykPublished in: LREC (2022)
Keyphrases
- annotated corpus
- call center
- named entity recognition
- automatic annotation
- relation extraction
- named entities
- service level
- arrival rate
- service quality
- queue length
- information extraction
- conditional random fields
- weakly supervised
- agent technology
- content based retrieval
- machine learning
- domain specific
- co occurrence
- supply chain
- query processing
- pairwise