A perishable inventory system with service facilities and retrial customers.
Paul D. ManuelB. SivakumarGunaseelan ArivarignanPublished in: Comput. Ind. Eng. (2008)
Keyphrases
- single server
- queueing model
- retrial queue
- service providers
- steady state
- service times
- service systems
- arrival rate
- customer satisfaction
- call center
- customer service
- queueing networks
- stationary distribution
- special case
- heavy traffic
- poisson arrivals
- state dependent
- service quality
- markov chain
- arrival process
- single server queue
- queue length
- customer classes
- customer support
- management system
- long run
- web services
- online stores
- parallel machines
- website
- marketing strategies
- business processes