Appointment Scheduling Under a Service-Level Constraint.

Saif Benjaafar David Chen Rowan Wang Zhenzhen Yan

Published in: Manuf. Serv. Oper. Manag. (2023)

Keyphrases

service level
service systems
supply chain
scheduling problem
lead time
resource constraints
total cost
call center
inventory models
scheduling algorithm
logistics service
probability distribution
planning horizon
service level agreements
demand uncertainty