RE-GrievanceAssist: Enhancing Customer Experience through ML-Powered Complaint Management.
Venkatesh CHarshit OberoiAnurag Kumar PandeyAnil GoyalNikhil SikkaPublished in: CoRR (2024)
Keyphrases
- customer relationship management
- management system
- maximum likelihood
- information systems
- data processing
- decision making
- information management
- electronic commerce
- business managers
- data management
- information technology
- data sets
- real time
- knowledge management
- case study
- customer satisfaction
- databases
- customer service
- customer behavior