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"Thank You for Your Stay, " and Then What? Macau Hotels' Responses to Consumer Online Reviews.

Shanshan QiNing Chris Chen
Published in: ENTER (2017)
Keyphrases
  • online reviews
  • online consumer reviews
  • sentiment analysis
  • electronic word of mouth
  • opinion mining
  • sentiment classification
  • training data
  • social media
  • fine grained
  • product reviews
  • product information