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Authentication Challenges in Customer Service Settings Experienced by Deaf and Hard of Hearing People.
Sarah Andrew
Stacey L. Watson
Tae (Tom) Oh
Garreth W. Tigwell
Published in:
CHI Extended Abstracts (2023)
Keyphrases
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customer service
sign language
customer satisfaction
hearing impaired
customer behavior
inventory control
gesture recognition
security mechanisms
call center
customer support
biometric authentication
information systems
cooperative
information technology
data management