Investigating the Effect of Social Media on Trust Building in Customer-supplier Relationships.
Fabio CalefatoFilippo LanubileNicole NovielliPublished in: ICEIS (2) (2014)
Keyphrases
- social media
- supply chain
- reputation management
- social networking
- electronic commerce
- trust model
- social relationships
- decision makers
- social networks
- social connections
- customer satisfaction
- lead time
- supplier selection
- internet shopping
- real world events
- potential customers
- information flows
- negative impact
- crisis management
- online shopping
- online social networks
- business processes