Ontology-based reasoning for the intelligent handling of customer complaints.

Ching-Hung Lee Yu-Hui Wang Amy J. C. Trappey

Published in: Comput. Ind. Eng. (2015)

Keyphrases

reasoning systems
intelligent systems
knowledge base
knowledge representation
knowledge processing
context aware
electronic commerce

call center
qualitative reasoning
spatial reasoning
probabilistic reasoning
analogical reasoning
model based reasoning

automated reasoning
customer satisfaction
customer behavior
machine learning
ontology reasoning
customer service

reasoning process
decision support
computational intelligence
multi agent systems
website
artificial intelligence