Ontology-based reasoning for the intelligent handling of customer complaints.
Ching-Hung LeeYu-Hui WangAmy J. C. TrappeyPublished in: Comput. Ind. Eng. (2015)
Keyphrases
- reasoning systems
- intelligent systems
- knowledge base
- knowledge representation
- knowledge processing
- context aware
- electronic commerce
- call center
- qualitative reasoning
- spatial reasoning
- probabilistic reasoning
- analogical reasoning
- model based reasoning
- automated reasoning
- customer satisfaction
- customer behavior
- machine learning
- ontology reasoning
- customer service
- reasoning process
- decision support
- computational intelligence
- multi agent systems
- website
- artificial intelligence