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The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach.
Evangelos Grigoroudis
Charalambos Litos
Vassilis Moustakis
Yannis Politis
Loukas Tsironis
Published in:
Eur. J. Oper. Res. (2008)
Keyphrases
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user perceived
web applications
quality assessment
high quality
user satisfaction
website
web content
data quality
web services
feature space
response time
real time
semantic web
web documents
web pages
video streaming
information systems