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Consumer and co-producer roles in e-service: analysing efficiency and effectiveness of e-service designs.

Mei XueGregory R. HeinPatrick T. Harker
Published in: Int. J. Electron. Bus. (2005)
Keyphrases
  • service providers
  • web services
  • service quality
  • service composition
  • database
  • end users
  • management system
  • service oriented
  • design space
  • service delivery
  • customer service
  • online stores