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Consumer and co-producer roles in e-service: analysing efficiency and effectiveness of e-service designs.
Mei Xue
Gregory R. Hein
Patrick T. Harker
Published in:
Int. J. Electron. Bus. (2005)
Keyphrases
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service providers
web services
service quality
service composition
database
end users
management system
service oriented
design space
service delivery
customer service
online stores