Customer acceptance of IPTV service quality.
Hyeong-Yu JangMi-Jin NohPublished in: Int. J. Inf. Manag. (2011)
Keyphrases
- service quality
- customer satisfaction
- service providers
- call center
- electronic commerce
- technology acceptance
- customer requirements
- customer loyalty
- competitive environment
- customer support
- customer service
- user satisfaction
- online shopping
- marketing strategies
- competitive advantage
- subjective norm
- internet shopping
- quality of service
- cloud computing
- web services
- customer relationship management
- end users
- technology adoption
- information systems
- information quality
- network management
- job satisfaction
- product design
- incident management
- empirically tested
- potential customers
- website
- data mining