Multiclass Text Classification and Analytics for Improving Customer Support Response through different Classifiers.
Piyush Singh ParmarP. K. BijuMani ShankarNalinadevi KadiresanPublished in: ICACCI (2018)
Keyphrases
- multi class
- text classification
- feature selection
- customer support
- multiclass classification
- binary classifiers
- naive bayes
- error correcting output codes
- class probabilities
- multinomial logistic regression
- multiclass problems
- binary classification
- multi label classification
- binary classification problems
- multi class problems
- support vector machine
- binary classification tasks
- text categorization
- multiclass svm
- labeled data
- cost sensitive
- multi class classification
- technical support
- multi label
- machine learning
- feature set
- decision trees
- high tech
- support vector
- boosting algorithms
- customer service
- text mining
- multiclass support vector machines
- multiclass learning
- training data
- pairwise
- multitask learning
- classification accuracy
- knn
- data management
- customer satisfaction
- world wide
- classification algorithm
- multi task
- data mining
- unlabeled data
- feature space
- business intelligence
- svm classifier
- training samples
- feature extraction