Six cognitive gaps by using TRIZ and tools for service system design.

Jui-Chin Jiang Paul Sun An-Jin Shie

Published in: Expert Syst. Appl. (2011)

Keyphrases

sensemaking
design decisions
building blocks
case study
design principles
design tools
end users
service providers
software architecture
design concepts
management system
design process
computer aided
software tools
working environment
technical systems