Intent Matching based Customer Services Chatbot with Natural Language Understanding.
Alvin ChaidrataMariyam Imtha ShafeeuSze Ker ChewZhiyuan ChenJin Sheng ChamZi Li YongUen Hsieh YapDania Imanina Binti Kamarul BahrinPublished in: CoRR (2022)
Keyphrases
- natural language understanding
- text understanding
- customer service
- natural language
- semantic analysis
- knowledge representation
- language understanding
- semantic matching
- natural language processing
- semantic representations
- spoken dialog systems
- web services
- potential customers
- dialogue system
- service oriented
- service providers
- service discovery
- customer satisfaction
- service description
- service composition
- electronic commerce
- customer support
- service requirements
- knowledge base
- artificial intelligence
- language processing
- marketing strategies
- spoken dialogue systems
- context aware