Maturity Model for Automatization of Service Provision and Decision-Making Processes in Municipalities.
Ingmar PappelTeona GelashviliIngrid PappelPublished in: ICICT (3) (2021)
Keyphrases
- service provision
- service delivery
- maturity model
- decision making
- e government
- software process
- service management
- user oriented
- service providers
- information services
- context awareness
- life cycle
- mobile services
- public administration
- end to end
- decision support system
- decision makers
- iso iec
- government services
- software maintenance
- smart spaces
- data mining
- web services
- service discovery
- knowledge management
- supply chain
- smart environments
- mobile technologies
- ubiquitous computing
- ambient intelligence
- e learning
- cooperative