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An empirical analysis of the antecedents of e-satisfaction and e-loyalty: focusing on the role of flow and its antecedents.
Chia-Lin Hsu
Cou-Chen Wu
Mu-Chen Chen
Published in:
Inf. Syst. E Bus. Manag. (2013)
Keyphrases
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service quality
customer satisfaction
online shopping
technology acceptance
electronic commerce
service providers
quality of service
information systems
competitive advantage
cellular automata
customer loyalty
factors influencing
real time
artificial intelligence
genetic algorithm
neural network
databases