Service Quality Improvement at International Airport In Indonesia Using Service Quality And Theory Of Inventive Problem Solving (TRIZ).
Moses Laksono SinggihMade Adhipartha Agung AsmaraInaki Maulida HakimPublished in: ICONETSI (2022)
Keyphrases
- service quality
- quality improvement
- service providers
- customer satisfaction
- electronic commerce
- user satisfaction
- quality assurance
- quality of service
- competitive advantage
- call center
- information quality
- information systems
- real time
- incident management
- competitive environment
- artificial intelligence
- web services
- world wide