Automatic Extraction of Domain Specific Latent Beliefs in Customer Complaints to Help Tailor Chatbots.
Amit SangroyaC. AnantaramPratik SainiMrinal RawatPublished in: AAAI Workshops (2018)
Keyphrases
- automatic extraction
- domain specific
- relation extraction
- general purpose
- call center
- domain independent
- electronic commerce
- decision making
- customer behavior
- latent variables
- customer service
- customer knowledge
- html documents
- belief revision
- biomedical literature
- term extraction
- customer satisfaction
- customer requirements
- wrapper generation
- domain experts
- natural language text
- belief functions
- service times
- knowledge sources
- category labels