Designing for the mental model: an interdisciplinary approach to the definition of a user interface for electronic mail systems.
Gerrit C. van der VeerStephen GuestWillem F. G. HaselagerPeter R. InnocentEddy McDaidLars OestreicherMichael J. TauberUlfert VosYvonne WærnPublished in: Informatics and Psychology Workshop (1987)