Multi-focal learning and its application to customer service support.

Yong Ge Hui Xiong Wenjun Zhou Ramendra K. Sahoo Xiaofeng Gao Weili Wu

Published in: KDD (2009)

Keyphrases

customer service
reinforcement learning
learning spaces
learning algorithm
learning process
learning systems
real time
lifelong learning
learning environment
end users
random variables
learning scenarios
customer behavior