Identifying individual expectations in service recovery through natural language processing and machine learning.
Yijiang LiuYinghong WanXiao SuPublished in: Expert Syst. Appl. (2019)
Keyphrases
- failure recovery
- individual user
- web services
- service providers
- machine learning
- artificial intelligence
- information services
- management system
- natural language processing and machine learning
- service discovery
- end users
- wireless sensor networks
- natural language processing
- mobile devices
- business processes
- steady state
- digital libraries
- service quality
- case study
- service times
- information systems
- genetic algorithm
- information retrieval