Customer Segmentation and Classification from blogs by Using Data Mining: an Example of VoIP Phone.
Long-Sheng ChenChun-Chin HsuMu-Chen ChenPublished in: Cybern. Syst. (2009)
Keyphrases
- customer segmentation
- data mining
- clustering analysis
- data mining methods
- machine learning
- decision trees
- preprocessing
- customer behavior
- customer relationship management
- website
- supervised learning
- social networks
- association rule mining
- unsupervised learning
- knowledge discovery
- social media
- intrusion detection
- data mining algorithms
- rough sets
- cost sensitive
- text mining
- customer data
- association rules