Time matters: Investigating the asymmetric reflection of online reviews on customer satisfaction and recommendation across temporal lenses.
Xun XuYiru WangQingyun ZhuYiming ZhuangPublished in: Int. J. Inf. Manag. (2024)
Keyphrases
- customer satisfaction
- online reviews
- service quality
- sentiment analysis
- online shopping
- opinion mining
- sentiment classification
- user satisfaction
- customer reviews
- customer retention
- recommender systems
- collaborative filtering
- marketing strategies
- user preferences
- data analysis
- artificial intelligence
- information retrieval