Digital Transformation Strategy and Organizational Change in the Public Sector: Evaluating E-Government IS and User Satisfaction.
Konstantinos IoannouFotis KitsiosMaria KamariotouPublished in: EMCIS (2021)
Keyphrases
- public sector
- user satisfaction
- e government
- electronic government
- information sharing
- information systems
- public administration
- digital government
- knowledge management
- inter organizational
- government services
- current practices
- information and communication technologies
- service quality
- private sector
- job satisfaction
- business process change
- service delivery
- public organizations
- public services
- organizational culture
- government agencies
- customer satisfaction
- artificial intelligence
- databases
- information integration
- learning process
- information technology
- website
- data mining