Service Quality and Perceived Value's Impact on Satisfaction, Intention and Usage of Short Message Service (SMS).
Lai Lai TungPublished in: Inf. Syst. Frontiers (2004)
Keyphrases
- service quality
- short message service
- user satisfaction
- continuance intention
- technology acceptance
- subjective norm
- mobile phone
- customer satisfaction
- online shopping
- user acceptance
- perceived usefulness
- internet shopping
- information quality
- electronic commerce
- information systems
- service providers
- factors influencing
- competitive advantage
- mobile devices
- perceived risk
- negative impact
- technology adoption
- short messages
- empirically tested
- structural equation modeling
- global positioning system
- mobile learning
- positive effects
- competitive environment
- database
- web services
- online gaming
- databases
- learning experience
- real time