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Measuring Satisfaction and Loyalty of Guests Based on Vietnamese Hotel Online Reviews.
Ha Nguyen Thi Thu
Minh-Triet Tran
Tu Nguyen Thi Ngoc
Binh Minh Nguyen
Linh Nguyen Ngoc
Published in:
Int. J. E Entrepreneurship Innov. (2021)
Keyphrases
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online reviews
customer satisfaction
service quality
sentiment analysis
opinion mining
sentiment classification
user satisfaction
online shopping
online consumer reviews
product reviews
artificial intelligence
reinforcement learning