Why Do Customers Return Products? Using Customer Reviews to Predict Product Return Behaviors.
Hao Fei ChengEyal KrikonVanessa MurdockPublished in: CHIIR (2024)
Keyphrases
- customer reviews
- customer satisfaction
- online product reviews
- product features
- opinion mining
- product reviews
- product information
- customer requirements
- product design
- service quality
- software vendors
- positive or negative
- product recommendation
- customer preferences
- potential customers
- customer demand
- sentiment analysis
- online stores
- user generated content
- co occurrence
- market share
- website