/1 Retrial Queue with Starting Failures and Impatient Customers.

Abdel-Karim Aboul-Hassan Sherif I. Rabia Ahmed A. Al-Mujahid

Published in: Trans. Comput. Sci. (2010)

Keyphrases

retrial queue
single server
heavy traffic
queue size
queueing networks
queue length
call center
steady state
special case
service times
markov chain
parallel machines
starting point
arrival rate
asymptotically optimal
root cause
customer satisfaction
failure detection