A Scale for Measuring Internet Banking Service Quality: Literature Review and Validation with Indian Public Sector Banks.
Sukanya KunduSaroj Kumar DattaPublished in: J. Electron. Commer. Organ. (2014)
Keyphrases
- internet banking
- customer satisfaction
- literature review
- public sector
- service quality
- e government
- online banking
- job satisfaction
- service providers
- information sharing
- case study
- information and communication technologies
- user satisfaction
- electronic commerce
- digital government
- information systems
- quality of service
- fraud detection
- competitive advantage
- hong kong
- security analysis
- marketing strategies
- web services
- decision making