Identifying User Personas for Engagement with a COVID-19 Health Service Delivery Relational Agent.
Ashraful IslamBeenish Moalla ChaudhryPublished in: HAI (2021)
Keyphrases
- service delivery
- online services
- user interface
- service provision
- end to end
- service management
- e government
- user interaction
- life cycle
- user preferences
- intelligent agents
- government services
- learning algorithm
- public services
- public sector
- government agencies
- mobile agents
- distance education
- health care
- end users
- data model
- learning environment
- web services
- metadata
- e learning
- decision making