IT Service Climate - An Essential Managerial Tool to Improve Client Satisfaction With IT Service Quality.
Ronnie JiaBlaize Horner ReichPublished in: Inf. Syst. Manag. (2011)
Keyphrases
- service quality
- customer satisfaction
- service providers
- information systems
- user satisfaction
- electronic commerce
- competitive advantage
- quality of service
- online shopping
- job satisfaction
- information quality
- competitive environment
- incident management
- information technology
- call center
- data mining
- customer requirements