A Conceptual Model for IT Service Systems.

Ajantha Dahanayake Bernhard Thalheim

Published in: J. Univers. Comput. Sci. (2012)

Keyphrases

conceptual model
service systems
web technologies
service level
data model
service oriented
high level
object oriented
query language
data warehouse
conceptual models
knowledge base
domain ontology
call center
database systems
queueing model
enterprise systems
service selection
stochastic models